Privacy Policy

Privacy Policy Hada’s Chocolates - General Data Protection Regulation (GDPR)

  1. General

Hada's Chocolates is committed to protecting your personal data. In this Privacy Policy we want to provide clear and transparent information about how we handle personal data.

We do everything we can to guarantee your privacy and therefore handle personal data with care. Hada’s Chocolates complies in all cases with applicable laws and regulations, including the General Data Protection Regulation. This means that we in any case:

  • Process your personal data in accordance with the purpose for which they were provided, these goals and type of personal data are described in this Privacy Policy.
  • Limit the processing of your personal data to only those data that are minimally necessary for the purposes for which they are processed.
  • Ask for your explicit consent if we need it for the processing of your personal data.
  • Have taken appropriate technical and organizational measures to ensure the security of your personal data.
  • Do not pass on personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided.
  • To be aware of your rights regarding your personal data, to point this out to you and to respect them.

As Hada’s Chocolates we are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have questions about this or wish to contact us, you can do so via the contact details at the bottom of this document.

 

  1. Processing of personal data of customers

Personal data of customers are processed by Hada’s Chocolates for the following purposes:

  • Administrative purposes in order to allow orders to proceed as quickly and easily as possible.
  • Communication about the order (s).
  • Executing an order and delivering it.

The basis for this personal data is:

The order.

For the above purpose, Hada's Chocolates may request the following personal data from you:

  • First name, prefix and last name.
  • Company name (if applicable).
  • Billing address.
  • (Business) telephone number.
  • (Business) email address.
  • Delivery address, if different from the billing address.
  • Bank account number, if you wish to make the payment by direct debit order.
  • VAT number, if applicable.
  • Chamber of Commerce number or equivalent, if applicable.

Your personal data is stored in your Hada’s Chocolates account, so that you do not have to re-enter it with every order, and so that you can always view your order history. If you do not use your account for more than 3 years, the account, including your order history, will be deleted. After that, your personal data will only be present in our financial administration for the retention period required by law. You can of course choose to have your account deleted by us at any time, see also the rights regarding your data further on in this Privacy Policy.

 

  1. Processing personal data of newsletter subscribers

Personal data of newsletter subscribers are processed by Hada’s Chocolates for the following purpose:

Informing the person through news releases.

For the above purpose, Hada's Chocolates requests the following information from you:

  • First name, prefix and last name.
  • E-mail address.

Your personal data will be stored by Hada’s Chocolates for the above-mentioned processing until the moment you indicate that you no longer wish to receive the newsletter.

 

  1. Processing of personal data of prospect and/or interested party

Personal data of a prospect and/or interested party is processed by Hada’s Chocolates for the following purpose:

Information provision.

This concerns data of persons who voluntarily report to us to be informed and / or who wish to receive the newsletter. These contacts arise, among other things, from fairs in which we participate, open days, workshops and / or training courses that we organize or media communications.

Bases for this personal data are:

  • Oral or written permission.
  • Issuing business card.
  • Completed contact form.
  • Request for contact via social media.
  • Question by e-mail.

For the above purpose, Hada's Chocolates may request the following personal data from you:

  • First name, prefix and last name.
  • Address.
  • Telephone number.
  • E-mail address.

Your personal data will be stored by Hada’s Chocolates for the above-mentioned processing during the period that one is seen as a prospect and / or interested party.

 

  1. Provision to third parties

We may provide the information you provide to us to third parties if this is necessary for the implementation of the purposes described above.
For example, we use third parties for:

  • Taking care of the internet environment and web shop.
  • Delivery of your order.
  • Taking care of the software for the (financial) administration.
  • Taking care of the (financial) administration (accountant).
  • Taking care of newsletters.
  • Social media platforms.

Nunca transmitimos datos personales a otras partes o partes con las que no hayamos celebrado un acuerdo de procesador. Por supuesto, realizaremos los acuerdos necesarios con las partes mencionadas (procesadores) para garantizar la seguridad de sus datos personales. Además, no proporcionaremos la información que proporcione a otras partes, a menos que sea legalmente requerido y permitido. Un ejemplo de esto es que la policía nos solicita datos (personales) en el contexto de una investigación. En tal caso, debemos cooperar y, por lo tanto, estamos obligados a proporcionar esta información. También podemos compartir datos personales con terceros si nos da su permiso por escrito para ello.

 

  1. Within the EU

We do not provide personal data to parties located outside the EU.

 

  1. Minors

We only process personal data of minors (persons under the age of 16) if written permission has been given by the parent, carer or legal representative.

 

  1. Retention period

Hada’s Chocolates does not store personal data longer than necessary for the purpose for which it was provided or required by law.

 

  1. Security

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing. For example, we have taken the following measures:

All persons who can access your data on behalf of Hada's Chocolates are bound by confidentiality thereof.

  • We have a username and password policy on all our systems.
  • We pseudonymise and ensure the encryption of personal data if there is reason to do so.
  • We make backups of the personal data in order to be able to recover it in the event of physical or technical incidents.
  • We regularly test and evaluate our measures.
  • Our employees have been informed about the importance of the protection of personal data.

 

  1. Secure connection (SSL)

Our entire website uses an SSL connection. SSL stands for “Secure Socket Layer”. This ensures that all data is encrypted. In this way, your data cannot be read by unauthorized persons when transferred over the Internet. The most common browsers (including the latest versions of Firefox, Internet Explorer, Chrome, Safari and Opera) support the technology for this secure transfer.

 

  1. Cookies

Cookies are small pieces of information that are stored by your browser on your computer. Hada’s Chocolates uses cookies to recognize you on your next visit. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information related to your online account. They are also used to process your order correctly. If you are a visitor to our accounts on social media such as Facebook, Instagram and YouTube, these social media platforms can use cookies. For this we refer to the privacy statements of these organizations.

 

  1. Rights regarding your data

You have the right to inspect, rectify or delete the personal data that we have received from you. You can also object to the processing of your personal data (or part thereof) by us or by one of our processors. You also have the right to have the data provided by you transferred by us to yourself or on your behalf directly to another party. We may ask you to identify yourself before we can comply with the aforementioned requests.

If we are allowed to process your personal data on the basis of a permission given by you, you always have the right to withdraw this permission.

 

  1. Complaints

If you have a complaint about the processing of your personal data, we ask you to contact us immediately. If we cannot reach an agreement with you, we will of course find this very annoying. You always have the right to file a complaint with the Dutch Data Protection Authority, which is the supervisory authority in the field of privacy protection.

 

  1. Questions

If you have any questions or comments regarding our Privacy Statement, please feel free to contact us.

Contact details:

Hada's Chocolates

Attn. Privacy Officer: Eisdenstraat 44, 1066LK Amsterdam (The Netherlands)

Email: privacy@hadaschocolates.com

 

Privacy Policy version - March 30, 2021

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